S1E17 | Why Giving a Good Customer Experience will Change Your Brand Forever!

by Oct 12, 2018Brand Ya Flava Podcast0 comments

S1E17 | Why Giving a Good Customer Experience will Change Your Brand Forever!

📸 Credit: CreateHer Stock 

<iframe src="https://anchor.fm/brandyaflava/embed/episodes/S1E17-Why-Giving-a-Good-Customer-Experience-will-Change-Your-Brand-Forever-e2cqol" height="250px" width="1000px" frameborder="0" scrolling="no"></iframe>

Do you remember the day you got your very first customer? Girl! How did it feel? I’m sure you were over the freakin’ moon with excitement and happiness, right? Someone actually felt your product or service will help them and they trusted YOU! Yassss!

And then when the excitement wears off and you’re done with your private celebration of wine, Netflix and all the flavored popcorn you could get, you jump to realize you have to ship off this thing or provide the service.

But what happens next?

Do you just say, “Damn, I got get these products shipped out today”! Or do you start right away on providing the service?

Many articles focus on marketing and branding, but the Brand Ya Flava philosophy believes branding is the entire experience beginning to forever and ever, Amen.

In this episode, I go into some key factors, examples and short stories of why giving a good customer experience will change your brand forever!

Answer the ‘homework’ in the comment section below! I’ll be reading and responding to ALL!

The Biggest Takeaways from This Episode

  1. Most articles, experts and books focus on marketing, trying to get your audience to the door. But what happens after they come in?
  2. 70% of your brand’s focus should be on providing a good customer experience. 30% is getting them to the door.
  3. Giving a good customer experience isn’t just for your customer; it’s a direct representation of YOU and your brand! #comethrough #listenlinda!

Resources from This Episode

A Flava Note

Thank you so much for listening and reading I truly appreciate it.  I started this podcast because I’ve had so much to say and share about branding, especially as it concerns cultural branding for Women of Color. Also, I want to feature women of color whose brands are just starting in the entrepreneurial game but are rockin’ it out with their brands.

If you enjoyed this episode and my podcast in general, I would dance at your wedding if you can hit me up with an honest review and rating on Anchor,  iTunes, Spotify, –whichever one you use to listen. It will help more women of color discover the show but also helps me know that I’m helping you as well.

If you’re a woman of color or a person who adores our Flava and you’re interested in being a guest on my podcast, hit me up at brandyaflava.com/podcast

Thank you again!

Lauren V | Brand Ya Flava

S1E1- Your Logo Ain’t That Important!

This is something I see over and over again from Facebook group after Facebook group and it literally irks me! I’ll explain from a designer’s perspective why it’s a BIG issue for your brand and tell you why your logo ain’t that important! Find out what’s really important for your brand.

You’se human before the brand! Orgin Book Review Part I S1E2

You'se Human Before the Brand! Brand Ya Flava Podcast Season 1: Episode 2   De Back Story There’s a serious issue when it comes to us as...

What a Logo is Really Is! Origin Book Review Part II S1E3

  What a Logo Really Is! Brand Ya Flava Podcast Season 1: Episode 3   De Back Story As we get started in our new businesses, we can get...

S1E4 Hiding in Our Brands

Hiding in Our Brands - Brand Ya Flava Podcast S1E4 Brand Ya Flava Podcast Season 1: Episode 4   De Back Story I read an article where CNN...

S1E5 What is Brand Ya Flava?

S1E5 | What is Brand Ya Flava? At first glance, especially going on my website –brandyaflava.com, you would have no idea what Brand Ya Flava is. Or...

S1E6 The Difference between Branding, Marketing & Advertising

  S1E6 |The Difference between Branding, Marketing & Advertising #Realtalk, most of what I learned about branding, marketing, and...

S1E7 Using Your Sixth Sense to Boost Your Branding

S1E7 | Using Your Sixth Sense to Boost Your Branding Blog Cover and Pinterest Photo Credit: Photo by Autumn Goodman on Unsplash In the online space,...

S1E8 – Are You the Face or Heart of Your Brand?

  S1E8 | Are You the Face or Heart of Your Brand? One question that comes up in the Black entrepreneurial arena is whether we should be the...

S1E11 | How to Create Your Brand Story

Telling your brand story tells your audience why you matter. In this episode, I teach 3 ways on how to create your brand story.

S1E9 – The Queen of Soul & Branding

  S1E5 | What is Brand Ya Flava? There’s something to be said when you are called the QUEEN of Soul.  Not necessarily the King, which is an...

Learn About The Power Your Hold for Your Brand

Learning your Brand’s ‘Flava’ or your brand’s personality is the key to unlocking the power of your brand through messaging and attracting the audience that will love your business to success! Take this quiz to find out what’s your Brand Flava!

Facebook Comments